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FAQs

How do I place an order?
You may place an order via our official webpage or by sending an email to [email protected] . Send us an email, or use our contact form and here’s what we need:

1. PRINT READY ARTWORK.
• Please see the order information tab for more details. If you don’t have print-ready professional artwork, we’ve got the skills to help you out, there is a $25 fee, however contact us for a quote.
• If you think you have print-ready professional artwork or if you think you can create it, please see the Order Information for directions on file preparations.

2. APPAREL STYLE(S), COLOR(S) AND SIZES.
• We offer thousands of styles, hundreds of colors and a variety of sizes, let us know what you’re looking for and we’ll get you a custom quote, but remember we can’t give you a complete quote without seeing your artwork and knowing the number of ink colors, print locations, and estimated quantity. Contact us with the garment styles and colors you’re looking for and we’ll get your some options to fit your needs. We do provide brands such as Gildan, Bella & Canvas, Comfort Colors, American Apparel, Next Level, Hanes, Dunbrooke, Rabbit Skins & MORE!

3. ORDER DEADLINE.
• If you have a specific event or date that you need your printed garments, we need to know that date when you place your order. See the Order Information tab for info on order Turnaround Times.

4. PICK UPS/DELIVERY/SHIPPING + PAYMENT.
• If we’re shipping your order – we need to know where to send it!
• Once we have your order details confirmed and you’ve approved your art proof, we can get your order invoiced. We accept cash, business checks, and credit cards, however we do have a convenience fee for credit cards and paypal to cover the associated costs.

When will my order be ready?
Our standard turnaround time is 5-7 business days based on our current workflow. That period of time begins the day we receive approval on supplied artwork proofs, final garment quantities, and payment is received. Shipping is not included in our standard turnaround time; all standard shipments go out USPS, (UPS/FedEX by request only) please plan accordingly.

How do Rush Charges work?
We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline. Rush charges apply to all printing and artwork totals on your invoice. Specific Charges are to-be-determined based on order, and is provided in the quote and final invoice.

What are the costs associated with my order?
We try hard to eliminate hidden costs, setup fees, screen charges, etc – however every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:

Professional Graphic Design and Illustration – Basic artwork is billed at $35/hr, custom designs are billed at $50-$75/hr depending on the complexity of the project. Additional edits or revisions are billed at $15 per edit. Every project is unique, contact the Design Office for more information.

Screen Charges – Screen charges are billed $35/screen. This is a one-time fee for the order placed.

Garment Cost + Printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order.  This price varies with every garment style, order quantity, print locations, and number of ink colors per location. Please contact us for a custom quote and feel free to send over your print-ready artwork if you have it. If you still have artwork to finish or have us design, that’s not a problem either.

Plus Size Garments – Every garment sized XXL or larger comes with an increased cost from our suppliers. Each garment style has a different price but usually we bill oversized garments all the same at an additional $2-$20/ea. Please note that not every garment style is available in every size, in fact a few only come in sizes S-L but most come in sizes S-XXL. Please let us know if you need women's plus or men's big & tall sizes.

Color Change Fees – $25 per color (applies to Screen printed orders only)

Less than Minimum Qty – We request a 6 quantity minimum when ordering any apparel, or specialty merchandise (screen printed orders). We can however complete smaller quantites for additinal fee. We have to charge Less than minimum fees for orders under 6 qty and therefore you will see price increases.  Some customers add garments after we’ve ordered their blanks and then we need to place an additional garment order and pay for shipping twice, in these cases there is also a Less than Minimum fee for the ad-on garments. This cost is easy to avoid if you want to!

What are your screen charge fees?
Screen charges are only billed as necessary. There is a standard $35 per screen fee for all initial orders.  This is a one time fee for same or multiple runs. Please note this is not the same as the price per shirt fee.

Can I order a sample/samples?
Blank garment samples are encouraged if you are looking for a specific color, style or fit. You will be required to pay a sample cost for the blank piece and any necessary shipping. Printed sample costs are the equivalent of ordering one t-shirt and will always be subject to setup charges. We can not offer screen printed samples, so please plan accordingly.

Can you ship my order?
Of course we can ship your order, USPS loves taking our customer packages when they deliver our goods. We ship via  USPS (mainly) or UPS/FEDEX depending on the size of your order and your deadline-- still by request only. Shipping times are not factored into our standard turnaround times. If you need an order to arrive on a certain date, please provide us with that date when you place your garment order. Shipping charges are based on order details. We are not responsible for lost or stolen orders and we always insure shipments via the carrier for the replacement cost.

How do I pick my ink colors?
For complete info on choosing ink colors, visit the Ink Colors. When selecting your colors be sure to use our Ink Color swatches or the Pantone Solid Coated book. This book most accurately represents final cured ink on actual garments. If you cannot provide a Pantone number, please provide a printed sample of the color you’re looking for and we will color match according to that sample. If you’re only picking ink colors off a computer screen or inkjet print out, Beware! Every computer and every printer are color calibrated differently, there is no industry standard for color calibration. Your computer screen will differ from ours and your printer will differ from ours – this is a dangerous option especially if you’re particular.

What are my garment style options?
Fortunately for our customers we offer thousands of garment options, styles and colors from a variety of manufacturers and suppliers. Unfortunately there is not a single website or catalog we can provide to view all available garment options and their prices. Our staff does have a wealth of knowledge and resources so we encourage you to contact us to help you find your ideal garment style. While most printers work with just a handful of manufacturers or suppliers, we specialize in custom printing and are focused on working with customers to deliver the right blend of garment style and function. We offer Gildan, American Apparel, Next Level,  and a variety of other specialty garment options in addition to the more standard Hanes, Port Authority and similar product lines. We print on a large variety of items including t-shirts, sweatshirts, long sleeve shirts, polos, youth shirts, infant onesies, shorts, sweatpants, jerseys, handbags, totes, patches, jackets, bandannas, scarves, napkins, wine sleeves, burlap sacks, head bands, hats, and even fabric books. We also work with specialty suppliers for restaurant industry options, workwear, sports apparel, and hats

How do you need my artwork?
All artwork is preferred in  .png format.  All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact our art department. Please do not send any Microsoft documents for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional screen printing. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic.

What are your graphic design capabilities?
We are experienced graphic designers and illustrators whom work with a variety of print mediums on a regular basis, with a focus on custom graphic apparel design for our customers.  Our creative design rates are $35 – $75/hr based on the extent of your project. If you’re having trouble determining exactly what you want, please contact us to discuss your design needs and we’ll help walk you through the process.

I have an idea, can you design it?
Yes our design office can bring ideas to life, but there are a number of things to keep in mind if you’re considering hiring our creative design office for your apparel graphics:

  • Copyright Laws
  • Design Time and Costs
  • Creative Design Styles
  • Our Design Experience
  • Marketing and Design

I have shirts, can you print them?
Printing on customer-supplied garments is something we do regularly for a limited numbers of customers. If you’re interested in providing garments for printing, please ensure they are all new, unworn, and unwashed for the best printing results. Used, old garments may cause problems during the printing process. If you’re interested in printing with water-based inks, on any type of specialty garment, or with custom print locations, please contact us to be sure the garments that you want to work with will work for the printing. We know the many limitations of the garments that we work with, but if you’re ordering you’re own garments we can’t take responsibility for the quality of your garments or if your garments will be ideal for printing.

What is your payment policy?
Full Payment is required fo all orders at the time of order placement. The only exception is for orders over $500 (prior to shipping/delivery fees, taxes or other administrative fees) Payment is required with 50% deposit at initial order and the remaining 50% at the final invoice either at pick-up/delivery or prior to shipping.  We accept Cash, business checks, Visa, Mastercard, American Express, Discover, and Paypal. We must receive payment before your order is printed and late payment will delay your order. 50/50 terms for a limited number of clients and require agreement of the terms by both PoshTude Embroiders and client.

What is your misprint policy?
Please note for the most part ALL orders are FINAL Printed. We do not accept returns, and will not issue refunds or exchanges unless the error is on our part. We inspect all garments before, during and after printing to ensure the highest quality; but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some print or color variances. Through our specialty printing processes there is a possibility that not every shirt will be exactly the same. Subtle difference between each printed shirt is part of the brilliance of manual screen-printing. From time to time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Misprints that exceed 3 shirts or 3% of the original order–5 shirts or 5% for water-based orders–and those orders below our quality levels may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra, particularly in the case of an order printed with water-based inks. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn.We are not responsible for any imperfections in provided garments (contract printing) and cannot offer misprint replacements on provided garment orders.

Will you print this artwork?
Our world views are quite diverse, and we are very open-minded, but we reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that seriously promotes hate, racism, sexism, or other offensive materials.

Will you sponsor us and give us a discount on our order?
Maybe. We’ve been asked by hundreds of organizations, individuals, sports teams, friends, fundraisers, political campaigns and small businesses to put our logo on their shirts in return for a discounted shirt. There are ways to get a discounted price on your shirt orders and the most reliable ways are through referral discounts, non-profit discounts (when promoted) and taking advantage of our special offers.

Is there a discount for Non-Profit organization?
PoshTude Embroiders has supported local organizations in a variety of ways since our beginning. We offer non-profit discount rates (when promoted) for community-focused, non-profit service organizations. If your non-profit is larger than most small businesses, you might not qualify – but it can’t hurt to try. The discount is available towards the printing of your apparel goods. Please contact us to see if your organization qualifies for our non-profit sponsorship discount. The PoshTude Embroiders' staff is involved in a variety of local organizations, volunteering with non-profits and working towards progressive change on a local and national level. We actively support a variety of causes both in our daily work and in our personal lives.

Is there a Referral Discount?
A lot of our customer’s find us because their friends/family etc. tell them about us. When our happy customers tell their friends about us we appreciate the kind words and we send positive vibrations in their direction. Our loyal and existing customers are encouraged to contact us on future orders to receive a discount on their new order.  After our existing customer’s place their order with us, we also pass along a Referral Discount (based on the  existing customer), creating a sustainable business through positivity and happy customers. In the end everybody gets a high-five and a discount.